Frequently Asked Questions

What colours is the travel system available in?

Both the Double Trouble Twin and Single Prams are currently only available in black.

Up until what age/weight can I use the Maxi-Cosi Group 0 infant car seat?
The Cabriofix, Pebble and PebblePlus can be used from birth to 13kg which is approximately 10 – 12 months.
What is the maximum weight the toddler pram seat can hold?
15kg which is approximately 3.5 years
Can the toddler pram seat recline flat?

Single Pram – The toddler pram seat can recline into a flat position when the toddler seat is in both the forwards and rearward facing positions.
Twin Pram – The toddler seat that is closest to the front wheels have a three position recline with upright being the first position. The toddler seat closest to the handlebar has a two position recline with upright being the first position. This seat can therefore not recline completely flat.

Is the pram toddler seat reversible?
Yes, the toddler seats can face forwards and rearwards.
When can I use the toddler pram seat?
From 6 months
Can I go for a jog with the pram?
The prams will handle a fast walk or slow jog. Please be advised that this is not a full jogging pram so care will need to be taken.
Does it come with the car seat adaptors or do I need to buy them separately?
The car seat adapters are included so no additional cost.
Can the Single Pram be converted into a Twin pram if I have another baby?
No, it cannot be converted.
Can I remove the pram toddler seat cover to clean?
Yes, all the covers can be zipped off and hand washed.
How small is the frame when folded?

Single Pram – https://www.double-trouble.co.za/single-pram-dimensions.htm
Twin Pram – https://www.double-trouble.co.za/twin-pram-dimensions.htm

Does it come with a cup holder?

Single Pram – Yes, it comes standard with a cup holder.
Twin Pram – No, it does not come with a cup holder.

I live on a farm, can the pram handle uneven terrain?
Yes, the prams have suspension and can handle uneven terrain.
What does the frame weigh?

Single Pram – 6.2kg
Twin Pram – 11.5kg

Can I fold the pram with the pram toddler seat/(s) attached?

Single Pram – The single pram can fold with the toddler seat facing forwards only.
Twin Pram – Both toddler seats will need to be removed in order to fold the twin pram.

Do you sell any other accessories with the pram?
We have rain covers for the toddler seats available.
Do the wheels have tubes or rubber?
The wheels are made from a polyurethane rubber and are tubeless limiting the chance of getting a puncture.
Is it only compatible with the Maxi-Cosi Cabriofix, Pebble and Pebble Plus or can I use a different car seat?
Yes, it is only compatible with the Maxi-Cosi car seats.
Do you sell Isofix bases?
We currently have two isofix bases available namely the Maxi-Cosi FamilyFix and Maxi-Cosi 2WayFix base.
What is the difference between the FamilyFix and 3WayFix bases?

The Familyfix base can only accommodate the Cabriofix whereas the 3WayFix can accommodate the PebblePlus or PebblePro Group 0 car seats rearwards.

The difference is in the Group 1 car seat that installs onto the base. The FamilyFix accommodates a Group 1 car seat called the Pearl (9 – 18kg). The Pearl can only be installed facing forwards.

The 3WayFix accommodates a Group 1 car seat called the Pearl Pro (formaly 2WayPear). This seat can be installed onto the 3WayFix from 6 months in the rearward facing position until 4 years. The Pearl Pro can be rotated to face forwards at 15 months up to 18kg or 105cm.

Is there a toddler car seat that can install onto the EasyBase 2 / EasyFix car seat base?
No, this base can only be used with the Cabriofix car seat.
What is Isofix?

ISOFIX car seats and bases have 3 ISOFIX points:

  • 2 ISOFIX connectors (metal bars) fit on the anchor points (metal clips) at the base of the vehicle seat.
  • A top tether or support leg

The top tether anchor point is on the boot floor or the back of the seat bench. In most newer cars it’s highlighted with the top tether logo. The top tether hook of the car seat needs to be firmly attached to the hook, to secure the third ISOFIX point.

The support leg is on the floor of the car between the back and front seats (when installed on the rear bench) or between the front seat and dashboard (when installed on the passenger seat). To work correctly, the support leg of the car seat should be stable.

If you use a support leg, it is very important to check whether the floor of the car has a floor storage compartment.

If it has, you must check the car fitting list / instruction manual to see how you can use a support leg in combination with the compartment.

 

What is i-size?

‘i-size‘ is a new EU safety regulation for child car seats (ECE R129). It was introduced in July 2013 to make child car seats easier to fit, provide better protection from side impacts and keep children rearward-facing for longer. i-size only applies to Isofix seats.

What makes i-Size safer?

  • Children have improved head and neck protection
  • Babies and toddlers up to 15 months old must travel in rear facing car seats
  • You have to use ISOFIX –  a system that makes the car seat easy to fit correctly in the car
  • i-Size car seats will fit almost all ISOFIX cars
  • You choose a car seat based on your baby’s length, rather than weight.

How is my child better protected by i-Size?

Rear facing car seats
These offer maximum protection to babies and toddlers by spreading most of the impact in a frontal collision.

Before July 2013, babies could be moved into a front facing car seat at approximately 9-12 months, which we learned was not old enough. The new regulation makes it mandatory for children to remain rear-facing for at least 15 months.

Side impact standards
This gives your child better protection if you’re hit side-on.

 Better installation
It’s much harder to install an i-Size car seat incorrectly as it doesn’t rely on guiding a seatbelt round it. i-Size car seats simply click onto your car’s ISOFIX anchor points, and they fit almost all cars with ISOFIX.

Better fit
Because you can choose your i-Size car seat based on length rather than weight, your growing baby can stay in the seat for longer.

My car seat conforms to the previous regulation. Must I upgrade to i-Size?
No. i-Size doesn’t replace the previous regulation for the moment – it gives you another option when you buy a car seat. You can be confident that the i-Size option complies with current car seat laws.

Why is the first stage car seat rearward facing only?
Group 0 car seats are approved according to the latest European safety standard ECE R44/04. This regulation requires that the Group 0 car seat be installed rearward facing to protect a baby from spinal injury should there be a front impact.
https://www.youtube.com/watch?v=El5GdfbpRw8
How do I install the car seat into the car if I don’t have a base?

All Group 0 infant seats can be installed with a safety belt and therefore a base is not necessary. It is important to ensure that you install the seat correctly to ensure that your baby is safe.

 

How do I know if my car comes with Isofix?
You can check your car user manual or your closest dealer. Some cars will have labels stitched into the rear seats. Please contact us on info@double-trouble.co.za should you require assistance. It is important to establish this before looking at travel system.
Can the car seats face each other on the twin pram frame?
No, both the car seats will face the parent pushing the pram. This is to ensure that the parent can see the babies at all times. As the babies are in a lying position we also need to ensure that their faces are not in the sun. This would be unavoidable if they were facing each other and the stroller was outdoors.
How to remove the Cabriofix cover to clean?

Please follow the link to view how to safely remove and reinstall the Cabriofix cover. https://www.youtube.com/watch?v=auwFxcic8fM

Does the car seat come with a sun canopy?
Yes, all the car seats come with an integrated sun canopy.
How to install the Sun Canopy on the Group 0 car seats?

The sun canopy on the Cabriofix is particularly difficult to find as it is an integrated carry cot and it is stored in the plastic rim around the top of the seat which is completely concealed. To open the rim you will need to look at the rear seat as there is a small grey button which needs to be pressed inwards. The tray will then be moved outwards and the canopy will be exposed. Attach the loops onto the car seat handlebar and clip the plastic rim back into place.

Up until what age/weight can I use the carry cot?
The carry cots can be used up to 9kg which is approximately 6 – 9 months. The carry cots should not be used once an infant becomes mobile.
When would I use the carry cot?
Carry cots are great to use around the home, if you are out shopping or if you travel a lot. They can also be used as separate bassinets.
Can I use my single pram carry cot on the twin pram?
No, the fittings on the single and twin carry cot is different and therefore they are only compatible on the corresponding prams.
If I want to place an order, what is the process?

You can place an order online and complete payment using the online store. The online store will accept debit, credit or instant EFT. Should you experience any difficulties please email us on info@double-trouble.co.za, call 0837121890 or contact us via the enquiry form on the Contact Us page for assistance.

Do I need to pay for delivery?

Delivery is charged according to the size of the item and the delivery region. Delivery is calculated on checkout and can be viewed prior to proceeding to the payment page.

How long will it take to receive my order?

Delivery to major centres takes 3 – 5 working days from day of dispatch. Regional Areas will take an additional 24 – 48 hours. Orders placed and paid for before 12:00 will be dispatched the same day provided all the items are in stock and all the delivery details have been received. Orders placed and paid for after 12:00 will be dispatched the following working day.

  • This is a door to door service.
  • Deliveries will take place between 08:00 – 17:00, weekdays, Monday to Friday only.
  • Deliveries on a Saturday will be subject to a surcharge.
  • A tracking number will be e-mailed to you once the parcel has been couriered. All shipments can be tracked online.
Do you accept credit cards?
Yes, we accept Visa and Mastercard credit and debit cards either in store or online. We also accept EFT payments and instant EFT through the online store.
What is the warranty?
Double Trouble currently offers a 24 month warranty on the strollers and carry cots. Maxi-Cosi offers a LIFETIME warranty however the products needs to be registered in order to qualify for this international warranty. You can register the Maxi-Cosi products by visiting www.maxi-cosi.com or contact us for further information. All products must be registered within 3 months from the date of purchase. Our full warranty policy can be viewed on the website footer.
Do you have spare parts for replacement?
Double Trouble carries a full range of spare parts to service customers who have preloved items.
Where are you based?
Unit 8 River Park 2
35 Columbus Crescent
Rivergate Business Park
Cape Farms
7441
Are we able to view the prams anywhere?
The full range of products is available for viewing and purchase from our showroom in Cape Town.
Do you supply to any retailers?
No, we are the sole importer and retailer of the Double Trouble products. Our products are available online or at our showroom in Cape Town.
Contact Us

Call us on 083 712 1890 or send us an email and we'll get back to you, asap.

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